Refund Policy

Thank you for shopping at Clark's Collection!

Because every item in our store is custom-printed specifically for you at the time of your order, we handle returns and refunds differently than traditional retailers. Please review our policy below before placing your order.

1. Damaged or Defective Items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, we will provide a free replacement or a full refund.

Reporting Window: Please contact us within 30 days of the delivery date.
Requirements: You must include your order number and clear photos showing the damage or the print error.
In some cases of damage, we may require you to mail the defective item back to us.

2. Sizing and "Change of Mind"

Since our products are made-to-order, we cannot offer returns, exchanges, or refunds for:

Incorrect size selection.
Color preferences or "change of mind."
Orders placed by mistake.

Note: Please review detailed size charts carefully before purchasing to ensure the perfect fit!

3. Shipping Issues & Incorrect Addresses

It is the customer's responsibility to provide an accurate shipping address.

Invalid Address: If a package is returned to the sender due to an incorrect address, you will be responsible for the cost of reshipping the item.
Lost Packages: If your tracking info shows "Delivered" but you haven't received it, please contact your local post office immediately. We are not responsible for packages stolen after delivery.

4. How to Start a Claim

To report an issue with your order, please contact us with the following:

Subject Line: Order #[Your Order Number] - Issue Report
Body: A brief description of the problem.
Attachments: High-quality photos of the item (and the shipping label if possible).

Contact Us

If you have any questions about this policy or your specific order, please reach out to us on our contact page. We are a small business, and we want to make sure you are happy with your purchase!